Return Policy


TUFA Climbing products are handmade-to-order and guaranteed against defects in materials and craftsmanship for the practical life of the product.


TUFA Climbing LLC does not accept returns.  Custom orders are non-exchangeable.  If you have an issue with your order please contact and we'll do our best to make it right.


It is the customer's responsibility to enter an accurate and safe shipping delivery address.  Tracking information is automatically sent via email when shipping label is printed.  TUFA Climbing is not responsible for delays by shipping carriers or international customs.  VAT is unique to your location and may be additional upon delivery.


Wear & Tear of our products is to be expected and nature can produce ultra-sharp points that can cut our materials.  In stewardship to our planet and community we offer repair services for our products for a reasonable fee.  Please reach out to if you have a repair request.