GUARANTEE

TUFA Climbing products are handmade-to-order and guaranteed against defects in materials and craftsmanship for the practical life of the product.

RETURNS

TUFA Climbing LLC does not accept returns.  Custom orders are non-exchangeable.  If you have an issue with your order please contact josh@tufaclimbing.com and we'll do our best to make it right.

SHIPPING & DELIVERY

It is the customer's responsibility to enter an accurate and safe shipping delivery address.  Tracking information is automatically sent via email when shipping label is printed.  TUFA Climbing is not responsible for delays by shipping carriers or international customs.  VAT is unique to your location and may be additional upon delivery.

REPAIR

Wear & Tear of our products is to be expected and nature can produce ultra-sharp points that can cut our materials.  In stewardship to our planet and community we offer repair services for our products for a reasonable fee.  Please reach out to josh@tufaclimbing.com if you have a repair request.